At PETMOODE, we prioritize seamless delivery for your carefully curated lifestyle essentials. Our team processes orders within 1-2 business days, ensuring your selections are packed with care and dispatched efficiently. Whether you're refreshing your seasonal wardrobe or upgrading everyday accessories, our logistics network is optimized for reliability. All shipments are securely packaged to protect items during transit, with eco-friendly materials used where possible.

Processing typically completes within 48 hours of order confirmation, excluding weekends and holidays. Delivery windows vary based on your location and selected shipping method. Domestic orders generally arrive within 5-10 business days after dispatch, while international shipments may require 10-20 business days. Seasonal peaks or unforeseen carrier delays may occasionally extend these estimates, in which case we'll proactively notify you.

We offer tiered shipping options to suit different needs:

Standard Shipping (10-15 Business Days): $15 for orders under $60
Free Table Rate Shipping (5-10 Business Days): Automatically applied to orders totaling $60 or more

These rates apply to most destinations in our service area. Additional charges may apply for remote locations or expedited requests.

We currently ship to over 50 countries across North America, Europe, and select Asian markets. Full coverage includes the United States, Canada, UK, and most EU member states. Some restrictions apply to certain territories due to customs regulations or carrier limitations. During checkout, our system will automatically verify if we can deliver to your address. For specific inquiries about unavailable regions, please contact our support team.

Within 24 hours of shipment, you'll receive a confirmation email containing your tracking number and carrier information. This allows you to monitor your package's journey through our partners' online portals. For consolidated orders with multiple items, you may receive separate tracking numbers which will all be visible in your account dashboard. If tracking information doesn't update within 3 business days of receiving your notification, please check your spam folder before contacting us.

While we work with reputable carriers, occasional delays may occur due to weather, customs inspections, or logistical challenges. If your package hasn't arrived within 5 business days of the estimated delivery date, please email [email protected] with your order number. For lost shipments, we'll initiate a trace process with the carrier and keep you informed at every step. Depending on the investigation outcome, we may reship your items or issue a store credit if the original products are unavailable.

International customers are responsible for any applicable customs fees, import taxes, or brokerage charges imposed by their country's regulations. These fees are determined by local authorities and vary based on product category and declared value. We cannot predict or control these costs, nor can we mark shipments as "gifts" to avoid duties. For accurate estimates, please consult your national customs office before ordering. Note that delayed customs clearance doesn't qualify for compensation, though we'll provide any necessary documentation to facilitate the process.